Understanding GP staff’s experiences of Patient Participation Groups (PPGs)

Lead: Leeds office of the NHS West Yorkshire Integrated Care Board (ICB in Leeds)

Period: 1st Sep 2023 - 30th Nov 2023

Working with primary care colleagues, we ran a survey with our practices to get feedback from practice staff on their experiences with, and thoughts on, Patient Participation Groups in GPs.

Brief description of project

Patient Participation Groups (PPGs) are groups made up of patients, and members of the public, who work collaboratively with the practice to help make improvements based on the feedback and needs of the practice population. Although PPGs are a ‘contractual requirement’ (something the practice is required to do), PPGs can provide a significant amount of support to the practice and often go further in their role than the ‘contractual requirement’. However, there is variation across Leeds in how established, and effective, PPGs are.

During the autumn of 2023, members of the Integrated Care Board (ICB) in Leeds’ Primary Care team asked practices to provide feedback on PPGs. The aim was to understand how practices feel about PPGs.

Who did we speak to?

We received 62 responses from 60 practices, representing all 19 Primary Care Networks (PCNs) in Leeds. All practices were given the opportunity to give their feedback.

What and how did we ask?

The Primary Care team from the ICB in Leeds used a survey to feedback from practices.  We asked:

  1. Do you have an active PPG?
  2. If you don’t have a PPG, what are you doing to reinstate?
  3. Do you require any support?
  4. How do you promote your PPG / involvement opportunities?
  5. When was your last meeting?
  6. Are you aware of the PPG resources available, i.e., toolkit, email address?
  7. What are your views on PPGs?
  8. What are some of the barriers to an effective PPG?

What did people tell us?

Some of the key themes from the feedback included:

  • There is a general agreement that PPGs are an important part of the practice and are useful in representing the patient voice.
  • PPGs help bring new ideas and points of view to practice development.
  • Lack of engagement and enthusiasm from patients is a barrier to making PPGs work.
  • A lack of diversity in membership is a barrier to making PPGs effective and representative.
  • A lack of understanding on the role of PPGs from members can lead to the group losing focus and becoming a ‘complaints forum’.
  • Practices have a number of ways to promote and advertise their PPGs, the most common methods being practice websites, in-practice noticeboards and Facebook.

Read the full report below:

Download the Microsoft Word version of 'Practice views and feedback on PPGs' engagement report

Practice views and feedback on PPGs engagement report (464KB)

In order to view PDF documents you will need Adobe PDF Reader

What are we doing with people’s feedback?

We will share the report and the learning from this engagement with relevant stakeholders in the health and care system in Leeds, including with the PPG Network. We will use this feedback to inform development of support for PPGs in Leeds.

How you can help.

You can get involved by joining, or sharing your experiences of primary with your local PPG. Visit your practice, or its website for more information on how to contact the PPG.

To find out more information about PPGs, please visit the Patient Participation Groups page.

Get in touch

If you have any questions about this piece of work please contact Adam Stewart on [email protected] or 0113 221 7777 (Reception).

Resources

Alternative formats are available on request. Please get in touch on the contact details above.

Download the Microsoft Word version of 'Practice views and feedback on PPGs' engagement report

Practice views and feedback on PPGs engagement report (464KB)

In order to view PDF documents you will need Adobe PDF Reader

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