Social media house rules

NHS Leeds Office of the ICS (LOICS) have a set of house rules on how we use social media and how we expect others to use it too.

What we’ll do

  • We’ll confirm its us. If you see a NHS Leeds account online you can check its us. Our social media accounts are as follows:                                                                                                                                                                                   Facebook
    Twitter
    Instagram 
  • We’ll listen. We’ll read all messages and look to flag-up problems with the most relevant part of the organisation. We’re keen to hear from you.
  • We’ll say when we’ll monitor each account. We’ll not be online 24-hours a day. But we will say when we’ll be online on each social media account we use.
  • We’ll be human and polite. We’ll treat each message with the politeness you’d expect if you were dealing with us face-to-face or on the telephone.
  • We’ll follow people where we can. But this doesn’t mean endorsement.

What we’d like you to do in return

  • We’d like you to be polite. We know that sometimes things don’t go to plan and you’ll want to flag things up with us. But do remember, we’re human and the person monitoring the social media account is only trying to help. So are other people who use social media.
  • We’d like you not be anti-social. We won’t tolerate swearing, threats or abuse online just as we don’t offline. We won’t deal with your query on social media. We’ll direct you to other channels instead.
  • We’d like you not to be personal. If you’ve a complaint to make against an individual we’ll look into it. We’ll point you towards our complaints page.
  • We’d like you not to spam or advertise. Our social media channels aren’t the place for followers to advertise. Making the same points over and over – otherwise known as spamming – isn’t for our social media. You’ll be better off making a complaint or contacting us another way so we can look into the issue for you.
  • We’d like you to not over-share. If you’ve got an issue we’ll happily look into it. But be careful not to post private information about yourself or others.
  • We’d like you not to spread disinformation or misinformation. We are committed to ensuring clear public health messaging.
  • Of course, most of the time social media works fine but on the rare occasion where you don’t stick to the house rules we reserve the right to delete offending content and block you from contacting us through that route. We also reserve the right to contact police.

If you have any questions

If you have any questions about our social media or feel a post may be taken down unfairly email us at leedsccg.comms@nhs.net.

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