Same-day Response

Same-day response refers to urgent and emergency services that perform a critical role in keeping the population healthy. The NHS alone responds to more than 110 million urgent calls or visits every year, so it is essential that the system works effectively.

Both urgent and emergency care services play a specific part in supporting patients to receive the right care, from the right person, as quickly as possible.  To help relieve pressure on Emergency Departments and to ensure patients get the right care, it is important to understand the difference between urgent and emergency care;

• Emergency: Life-threatening illnesses or accidents which require immediate, intensive treatment. Services that should be accessed in an emergency include ambulance (via 999) and emergency departments.
• Urgent: An illness or injury that requires urgent attention but is not a life-threatening situation. Urgent care services in Leeds include; Urgent Treatment Centres, Out of Hour GP services, and same-day response mental health services.

With increasing pressure on emergency services, and as technology and the needs of the population change, services in Leeds must also change to ensure a service fit for the future.

The Same Day Response Care Delivery Board brings together partners from across Leeds so that we can reduce pressure and simplify urgent and emergency services, resulting in better outcomes of care and experience for staff and patients. Working with our partners across the public and voluntary sector we have developed a set of outcomes for our work. These outcomes explain what we want to achieve to improve the lives of people needing and accessing same-day response services:

1. People are easily able to access the service that can provide the most responsive and appropriate care to meet their unplanned same-day needs
2. People’s same-day care needs are met wherever they present (if possible), and where they need to be cared for elsewhere, this feels seamless and integrated.
3. Care is high quality, person-centred, and appropriate to people’s same-day care needs now, whilst considering how these might change in the future.

These are our identified outcomes. By setting these clear goals, that are focused on how services impact the people they serve, the board is able to better track whether we’re really doing the right thing for the people using these services.

Find out more and get involved

Insight review

We have worked with our partners to review the feedback (insight) we already have about people’s experience of same-day response services. This will help us understand what we already know. You can read the report below:

Download the same-day response insight review (Microsoft Word version)

Public involvement workshop

We will be holding a public involvement workshop to check the findings of our insight report, review our identified outcomes (as above), and discuss our approach to public involvement on the board. The workshop is open to anyone with an interest in same-day response services and will be held virtually on Zoom.

The workshop will take place on Thursday 27 April 2023 2.30 – 4.30pm

To book on to the workshop, or to find out more, please contact Anna Walters at anna.walters@nhs.net or call 0113 221 7777 (reception).