Same-day Response

Same-day response refers to urgent and emergency services that perform a critical role in keeping the population healthy. The NHS alone responds to more than 110 million urgent calls or visits every year, so it is essential that the system works effectively.

Both urgent and emergency care services play a specific part in supporting patients to receive the right care, from the right person, as quickly as possible.  To help relieve pressure on Emergency Departments and to ensure patients get the right care, it is important to understand the difference between urgent and emergency care;

• Emergency: Life-threatening illnesses or accidents which require immediate, intensive treatment. Services that should be accessed in an emergency include ambulance (via 999) and emergency departments.
• Urgent: An illness or injury that requires urgent attention but is not a life-threatening situation. Urgent care services in Leeds include; Urgent Treatment Centres, Out of Hour GP services, and same-day response mental health services.

With increasing pressure on emergency services, and as technology and the needs of the population change, services in Leeds must also change to ensure a service fit for the future.

Outcomes for the same-day response care delivery board

The Same Day Response Care Delivery Board brings together partners from across Leeds so that we can reduce pressure and simplify urgent and emergency services, resulting in better outcomes of care and experience for staff and patients. Working with our partners across the public and voluntary sector we have developed a set of outcomes for our work. These outcomes explain what we want to achieve to improve the lives of people needing and accessing same-day response services:

1. People are easily able to access the service that can provide the most responsive and appropriate care to meet their unplanned same-day needs
2. People’s same-day care needs are met wherever they present (if possible), and where they need to be cared for elsewhere, this feels seamless and integrated.
3. Care is high quality, person-centred, and appropriate to people’s same-day care needs now, whilst considering how these might change in the future.

These are our identified outcomes. By setting these clear goals, that are focused on how services impact the people they serve, the board is able to better track whether we’re really doing the right thing for the people using these services.

Insight review

We have worked with our partners to review the feedback (insight) we already have about people’s experience of same-day response services. This will help us understand what we already know. You can read the report below:

Download the same-day response insight report (Microsoft Word version)

Public involvement workshop

We held a public involvement workshop to check the findings of our insight report, review our identified outcomes (as above), and discuss our approach to public involvement on the board.

Notes

Download the notes from the same-day response public involvement workshop (Microsoft Word version)

Slides

Download the end-of-life public involvement workshop slides (PowerPoint)

People’s experience of same-day response services

We always want to hear about your experiences of using services, it helps us know what’s working, and where things could be improved.

There are a number of ways you can tell us about your experiences:

‘How does it feel for me?’ project by Healthwatch Leeds

Get involved in sharing your experiences by video or written testimony. Your feedback will be shared with senior decision-makers in Leeds. See people’s experiences and find out more by visiting:  https://healthwatchleeds.co.uk/our-work/how-does-it-feel-for-me/

Share your story on Care Opinion

Care Opinion is an independent place where you can share your experience of health or care services, and help make them better for everyone. You can share your own story on Care Opinion. Say what was good and what could have been better.

Find out more and tell your story