Planned Care

This page outlines the work we are doing at the planned care delivery board to support people accessing planned care services.

Planned care is also known as ‘elective’ care. It is treatment that people decide to have to help manage a health problem, rather than emergency treatment for an urgent medical condition, or following a serious accident for example. People are usually referred for planned care by their GP or another healthcare professional.

Planned care refers to services for pre-arranged health appointments either in a community setting or in the hospital. Planned care can cover many different medical procedures including joint replacements and cataract surgery as well as the management of conditions in community settings.  It also includes diagnostics which are tests that are carried out to detect diseases such as cancer and other serious medical conditions. Most planned care procedures are done as day cases, where patients leave hospital on the day of the procedure. Sometimes patients have to stay in hospital overnight or a bit longer if necessary.

Planned care refers to the different stages of someone’s medical journey which covers being referred, receiving treatment, having tests, and having an onward management plan (where appropriate).

The Planned Care Delivery Board brings together partners from across Leeds so that we can tailor better care and support for individuals and their carers, design more joined-up and sustainable services and make better use of public resources.

Outcomes for the planned care delivery board

The ambition of our planned care work in Leeds is that we will improve the lives of people using planned care services, their carers, family, and friends.

  • Planned care services are accessible to all regardless of who they are.
  • People are supported whilst waiting for planned care services.
  • People agree appropriate and realistic shared health goals, and actively participate in their achievement.

These are our identified outcomes. By setting these clear goals, that are focused on how services impact the people they serve, the board is able to better track whether we’re really doing the right thing for the people using these services.

Improving our planned care services is one of the West Yorkshire Health and Care Partnership’s main priorities and we have an Improving Planned Care Programme that focuses just on this work. You can find out more about how the West Yorkshire Health and Care Partnership is working towards improving planned care in the region online here:


Insight review

We have worked with our partners to review the feedback (insight) we already have about people’s experience of planned care services. This will help us understand what we already know. You can read the report below:

Download the planned care insight report (Microsoft Word version)

Planned care – Insight report (708KB)

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Public involvement workshop

We held a public involvement workshop to check the findings of our insight report, review our identified outcomes (as above), and discuss our approach to public involvement on the board.


Download the notes from the planned care public involvement workshop (Microsoft Word version)

Notes – Planned care public involvement workshop (253KB)

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Download the planned care public involvement workshop slides (PowerPoint)

Planned care – public involvement workshop slides (1MB)

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People’s experience of planned care services

We always want to hear about your experiences of using services, it helps us know what’s working, and where things could be improved.

There are a number of ways you can tell us about your experiences:

‘How does it feel for me?’ project by Healthwatch Leeds

Get involved in sharing your experiences by video or written testimony. Your feedback will be shared with senior decision-makers in Leeds. See people’s experiences and find out more by visiting:

Share your story on Care Opinion

Care Opinion is an independent place where you can share your experience of health or care services, and help make them better for everyone. You can share your own story on Care Opinion. Say what was good and what could have been better.

Find out more and tell your story

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