We recognise the importance of your feedback and this helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.
Complaint policy
To view the process of how the CCG manages it’s formal complaints please see the complaints, concerns, comments and compliments policy
Who should I make a complaint to?
You can raise your concerns immediately by speaking with the staff involved in your care. If a problem happens you can either speak to the person concerned or if you prefer contact Patient Experience by phone, letter or email who will listen to your concerns.
Email: [email protected]
Phone: 0113 8435490
Address: Patient Experience, Leeds Clinical Commissioning Group, Suites 2-4 WIRA House, West Park Ring Road, Leeds, LS16 6EB
Alternatively the following organisations will be able to help you make a complaint depending on what service you wish to complain about
| What service you wish to complain about | Who to make a complaint to | Contact details |
|---|---|---|
| Dentist
GP Surgery Pharmacy Optician |
NHS England
|
Tel: 0300 311 22 33
Email: [email protected] NHS England |
| Chapel Allerton Hospital
Leeds Dental Institute Leeds General Infirmary St James’s University Hospital Seacroft Hospital Wharfedale Hospital |
Leeds Teaching Hospitals NHS Trust | Patient Experience LTHT
Tel: (0113) 2066261 (during normal office hours 9am-4.30pm, Mon-Fri) or; 0113 206 7168 (outside office hours answerphone) Email: |
| Mental Health and Learning Disability Services | Leeds and York Partnership NHS Foundation Trust | Patient Advice and Liaison
Tel: 0800 052 5790 (normal office hours 9am- 12pm & 2-4pm Mon-Fri, answerphone out of hours) Email: [email protected] The PALS Office |
| Community Based Health Services | Leeds Community Healthcare NHS Trust | Patient Advice and Liaison Service
Tel: 0113 220 8585 (opening hours 9.30am-4.30pm Mon-Fri) Email: [email protected] Patient Experience Team |
| Ambulance Services and Patient Transport Services |
Yorkshire Ambulance Service | Email: [email protected]
Telephone: 0333 130 0550 Patient Relations Helpdesk |