Do you have a complaint?

We recognise the importance of your feedback and this helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.

Complaint policy

To view the process of how the CCG manages it’s formal complaints please see the complaints, concerns, comments and compliments policy

Who should I make a complaint to?

You can raise your concerns immediately by speaking with the staff involved in your care. If a problem happens you can either speak to the person concerned or if you prefer contact Patient Experience by phone, letter or email who will listen to your concerns.

Email: [email protected]
Phone: 0113 8435490
Address: Patient Experience, Leeds Clinical Commissioning Group, Suites 2-4  WIRA House, West Park Ring Road, Leeds, LS16 6EB

Alternatively the following organisations will be able to help you make a complaint depending on what service you wish to complain about

What service you wish to complain about Who to make a complaint to Contact details

GP Surgery



NHS England


Tel: 0300 311 22 33

Email: [email protected]

NHS England
PO Box 16738
B97 9PT

Chapel Allerton Hospital

Leeds Dental Institute

Leeds General Infirmary

St James’s University Hospital

Seacroft Hospital

Wharfedale Hospital

Leeds Teaching Hospitals NHS Trust Patient Experience LTHT

Tel: (0113) 2066261 (during normal office hours 9am-4.30pm, Mon-Fri) or;

0113 206 7168 (outside office hours answerphone)

[email protected]

Mental Health and Learning Disability Services Leeds and York Partnership NHS Foundation Trust Patient Advice and Liaison

Tel: 0800 052 5790 (normal office hours 9am- 12pm & 2-4pm Mon-Fri, answerphone out of hours)

Email: [email protected]

The PALS Office
Becklin Centre
Alma Street

Community Based Health Services Leeds Community Healthcare NHS Trust Patient Advice and Liaison Service

Tel: 0113 220 8585 (opening hours 9.30am-4.30pm Mon-Fri)

Email: [email protected]

Patient Experience Team
1st Floor, Stockdale House
Headingley Office Park
Victoria Road

Ambulance Services and
Patient Transport Services
Yorkshire Ambulance Service Email: [email protected]

Telephone: 0333 130 0550

Patient Relations Helpdesk
Yorkshire Ambulance Service NHS Trust
Springhill 2
Brindley Way
Wakefield 41 Business Park


© Copyright 2024 Leeds Health and Care Partnership | Lovingly crafted by Mixd